FAQs

FAQs (Frequently Asked Questions)

General Questions

Q1: What is Al Huda Organics?
A: We are a Pakistani brand offering 100% natural, organic skincare and wellness products made with pure ingredients.

Q2: Are your products really organic?
A: Yes! All our products are made with certified organic ingredients, free from parabens, sulfates, and artificial chemicals.

Q3: Where are your products made?
A: Our products are proudly made in Pakistan with locally sourced organic ingredients.

Ordering & Payment

Q4: How can I place an order?
A: Order directly through our Shopify store, or contact us via WhatsApp/phone for manual orders.

Q5: What payment methods do you accept?
A: We accept:

  • Credit/Debit Cards (Visa/MasterCard)

  • Bank Transfers

  • Cash on Delivery (Available in select areas)

  • JazzCash/Easypaisa

Q6: Is my payment information secure?
A: Absolutely! We use Shopify's secure payment gateway with SSL encryption.

Shipping & Delivery

Q7: How long does delivery take?
A: Typically 2-7 business days depending on your location in Pakistan.

Q8: Do you offer international shipping?
A: Not currently, but we're working on it! Sign up for our newsletter to be notified.

Q9: Can I track my order?
A: Yes, you'll receive a tracking number via email/SMS once your order ships.

Products & Usage

Q10: Are your products cruelty-free?
A: Yes! All our products are cruelty-free and never tested on animals.

Q11: What is the shelf life of your products?
A: Most products have a shelf life of 12-24 months. Check individual product labels for expiry dates.

Q12: How should I store your products?
A: Store in a cool, dry place away from direct sunlight.

Customer Service

Q13: How can I contact customer service?
A:
Email: alhudaorganics7@gmail.com
Phone/WhatsApp: 0313-7116711
Business Hours: Monday-Saturday, 10 AM - 6 PM

Q14: Do you offer wholesale/bulk orders?
A: Yes! Contact us directly for wholesale pricing and bulk orders.

Q15: Can I cancel or modify my order?
A: Contact us immediately if you need to cancel/modify. We can help if order hasn't shipped yet.

Returns & Refunds

Q16: What if I receive a damaged product?
A: Contact us within 24 hours with photos for immediate replacement/refund.

Q17: How long do refunds take?
A: 5-14 business days depending on your payment method.